FAQ
💰 What currency are prices shown in?
All prices are listed in USD.
🚀 I just placed an order — when will it ship?
- Processing time: 24–48 hours.
- Transit time: typically 7–10 business days (excluding weekends and holidays).
- Tracking: tracking numbers are emailed within 3–5 business days after your order ships. If you haven’t received tracking after 5 business days, contact us at hello@youniverses.com.
🌌 What’s your return policy?
We offer a 100% money-back guarantee for items that arrive defective or damaged.
- Return window: 30 days from delivery.
- Condition: items must be unworn/unwashed and in original condition.
- Return shipping: customer-paid unless we made an error or the item is defective.
- How to return: email hello@youniverses.com with your order number for return instructions.
- Refunds: once your return is received and inspected, we’ll issue a refund to your original payment method.
Note: If your package is already in transit, please wait for delivery before starting a return.
❌ Can I cancel my order?
Yes — orders can be canceled at no penalty before they ship. If the order has shipped, please use our return process after delivery.
📦 I entered the wrong address — what should I do?
If you entered an incorrect address, reply to your order confirmation email or contact us at hello@youniverses.com within 24 hours to correct it. If the order has already shipped, we’ll help coordinate a reship or return once it’s returned to sender.
🌍 How long does shipping take?
We ship worldwide from multiple fulfillment centers. Average delivery time is 7–10 business days, though international or non-US orders may take longer.
💫 Still need help?
We’re happy to assist! Email hello@youniverses.com with your order number and a short description of your question for the fastest response.
✨ Messages From the Cosmos — Youniverses Support ✨